NO RETURNS, REFUNDS, OR EXCHANGES on natural products or beauty products WHATSOEVER. Body shape wear, waist trainers, and panties are considered intimate clothes UNLESS you have reached out to us and have been approved for an exchange then you MUST purchase a shipping envelope from our website. Please make sure item still has a tag and that it doesn't have any rips or bad odor or we will not continue with the exchange. MUST be returned within 14 days of receiving the product.